Return & Refund Policy (RareDex)

At RareDex, we want you to be satisfied with your purchase. If there is an issue with your order, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging (if applicable)
• Proof of purchase is required

Items that do not meet these conditions may not be eligible for return.

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Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method
• Processing times may vary depending on your bank or payment provider

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Shipping Costs

• Return shipping costs may be the responsibility of the customer unless the item arrived damaged or incorrect
• Original shipping fees are generally non-refundable

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Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos so we can assist you with a replacement or refund.

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Non-Returnable Items

Some items may not be eligible for return, including:

• Items used or damaged after delivery
• Items not in original condition
• Clearance or final sale items (if marked as such)

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How to Start a Return

To initiate a return or refund request, contact us:

RareDex
iohaudsykj145@outlook.com
California 49, Sutter Creek, California 95685, United States