FAQ

Frequently Asked Questions (FAQ)  RareDex

What is RareDex?

RareDex is an online store offering hobby and collectible items inspired by trading card culture and similar collectibles. We aim to provide affordable products for collectors and hobby enthusiasts.

How long does shipping take?

Shipping times vary depending on your location:

  • United States: 3–6 business days
  • International (if available): 7–20 business days

Processing time is usually 1–3 business days before shipment.

What payment methods do you accept?

We accept secure payment methods such as:

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • PayPal (if available at checkout)
  • Other Shopify-supported payment options

Where is your store located?

RareDex is based in the United States:

California 49, Sutter Creek, California 95685, United States

How can I contact you?

You can reach us anytime at:

We usually respond within 24–48 business hours.

Can I return or refund my order?

Yes. Returns are accepted within 30 days of delivery if the item is unused and in original condition.

For full details, please see our Refund & Return Policy.

Will I get a tracking number?

Yes. Once your order is shipped, you will receive a tracking number via email so you can follow your delivery status.

Do you sell official Pokémon products?

We offer hobby and collectible items inspired by trading card culture. Product details are clearly shown on each product page.

Is my payment secure?

Yes. All payments are processed securely through Shopify’s encrypted checkout system. We do not store your payment card details.

Why is this FAQ important for Google Merchant Center?

This FAQ helps your store:

  • Build trust signals (required for approval)
  • Reduce “misrepresentation” risk
  • Clarify shipping, returns, and business identity
  • Improve conversion rate